Popular Questions

  • Can I adjust a recipe to suit my preferences?

    Everyone’s tastes are different, which is why we've made our site as flexible as possible. You are able to make some changes. However, you cannot add ingredients that don’t appear in the recipe.

    Once you have selected a recipe to add to your menu, but prior to it being finalized on your order, a recipe page will popup listing all of its ingredients. On this page you can make a few of adjustments to customize this recipe including:

    • Substituting ingredients – You’re able to substitute ingredients for many of our recipes. For example, would you rather use tofu instead of beef, which is the default ingredient, in your Snow Peas and Ginger Beef? Or, you would prefer molasses instead of sugar (default ingredient) in your Banana Bread? Easy, after adding the recipe to your order, it will appear displaying the ingredients; a dropdown menu will identify substitutable items. Simply select the desired dropdown menu and change the default ingredient, to your preference. NOTE: Substituting ingredients may slightly change the taste.
    • Deleting ingredients – Some of the ingredients in our recipes can be deleted depending on your taste or dietary preferences. For example, if you don’t want coconut in your Tropical Jasmine Rice or don’t care for celery in your Lemon Chicken Soup, remove them. After adding the recipe to your order, it will appear displaying the ingredients; items that you can delete will be identified by a checkbox with a checkmark. Simply uncheck the ingredient(s) you don't want. The checkbox will then be unchecked and a line through the ingredient(s) you have removed. NOTE: You will be unable to delete essential ingredients.
    • Storage & additional instructions – In this comment box, you can leave a note to your chef for that specific recipe, such as “prefer half the amount of salt” or “add extra chili spice”. This is also where you will provide your chef with storage instructions for the dishes that were prepared.
    • Allergy Alerts – At the bottom of this page is an expandable comment box where you are required to leave detailed allergy information for your chef. From your instructions, your chef will ensure the recipe is made without those ingredients. If we’re not able to make your chosen recipes without the ingredients you’re allergic to, you’ll have to choose another dish.

  • Getting started

    The FreshCooks Ordering System is very flexible, allowing you the ability to start an order based on any of the following options:

    1. Selecting recipes to create a menu or choosing a pre-created one.
    2. Picking your FreshCooks Chef.
    3. Choosing the date and time.

    The flow we recommend is creating your own personalized menu or selecting a pre-created menu first, picking your chef and then choosing the date and time. However, you’re free to vary the sequence in any way you prefer.

    1. You create the menu or choose a pre-created one

    Everyone likes options, and our in-home chef service delivers that. Some of you may want seven, four-serving meals. Others may prefer to have a number of recipes prepared to freeze and use at a later date, such as Hungarian Meatball Stew, Chunky Chili Con Carne, Lasagna, Tandoori Chicken, Beef Stroganoff and a few batches of Cranberry/Orange Muffins. You may rather have soups and casseroles or three large meals. You may even want our chef at your party or special occasion to provide fresh dishes while you enjoy time with your guests.

    You simply continue to add recipes until your menu is full. The duration of the menu recalculates itself automatically as recipes are added or removed. There is a progress bar to indicate time remaining and a notification if you have gone over the allotted time.

    “Basically, you choose what you want in your four-hours!”

    2. You pick the FreshCooks Chef

    You may already have a favorite FreshCooks Chef or you might want to choose one that’s been recommended by a friend. Like to try one of our chefs who has piqued your interest with one of our special offers or are you looking for a chef who’s passionate about a certain type of cuisine? You may also enjoy randomly searching through chefs, viewing their profiles before booking one. The choice is yours!

    All of our chefs are talented, passionate foodies who have been meticulously screened through our comprehensive recruiting process. We ONLY select people who have a proven track record of delivering excellent customer service and pride themselves on their rapport with clients as much as their ability to prepare great dishes. We demand reliability, dependability, professionalism and integrity from our chefs. Each of them must meet all of the requirements and qualifications necessary for proper food handling in your jurisdiction. All of our chefs are bondable and self-insured.

    Each of our FreshCooks Chefs provides cooking expertise to clients within their designated geographic areas.

    3. You choose the date and time

    If time is of the essence, you may prefer to jump into the FreshCooks Ordering System based on this priority first. Are you on a tight schedule or do you have some flexibility? Either way, we can accommodate your need to secure your booking time first.

    Our skilled chefs can prepare your recipes in your kitchen whether you’re there or not. If you’ll be away from home when your booking occurs, simply provide our chef with entry instructions during the checkout process.

  • If I have pets, are there any precautions I need to take?

    If you have an aggressive pet, we ask that, for obvious reasons, it be safely out of way of our chef from when they arrive until they leave. If you will not be home when the chef arrives and your pet has a tendency to try to escape when the exterior door opens, for the protection of your pet we ask that it be kept secured away from the entrance. The chef would hate to be responsible for a pet escaping and not being able to retrieve it.

    A great way to let your chef know is during Step 2 of the checkout process. This is where you’ll be asked to confirm personal information, any special location information (e.g. basement suite, use buzzer number, etc.) and to let us know whether you’ll be home or not. If you will not be at home, you will be prompted to provide entrance instructions on how you’d like your chef to gain entry. This would be a great spot to let your chef know if there are any parking restrictions, if you have pets, etc.


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