FAQ Search Results

  • Allergen Policy

    We understand the seriousness of food allergies, that’s why we have put guidelines and food-handling procedures in place.  We require our chefs to complete an allergy awareness orientation prior to attending bookings for FreshCooks clients.

    To help protect those with allergies we have built in the following safeguards:

    • When a client selects a recipe to add to their menu, but prior to it being finalized on their order, a recipe page will pop up listing all of its ingredients, allowing the client to delete and potentially substitute any ingredients to which they have an allergy.  Also, at the bottom of this page is an expandable comment box entitled; Do you have allergies we need to be aware of?, where the client is required to leave detailed allergy information for their chef.

    NOTE: There may be certain recipes where ingredients cannot be deleted or substituted, in which case we would be unable to accommodate this adjustment and the client would need to select another recipe.

    • We require our chefs to thoroughly wash their equipment between each booking.
    • Clients with severe allergies are required to contact their FreshCooks Chef directly prior to their booking.  In these instances, in addition to kitchenware the client is normally responsible for providing, we recommend the client also have all other kitchenware, including knives, cutting boards, measuring cups/spoons, meat thermometer, basic kitchenware (e.g. spatulas, mixing spoons, etc.), can opener, food processor, hand blender, etc. that the chef would normally bring with them as an extra measure of safety.

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • Can a FreshCooks Chef stay longer than the standard four-hour service?

    We only offer and can accommodate the following types of bookings:

    1. Standard service – This four-hour service for $120.00 includes three and a half hours of food preparation/cooking time and 30 minutes of cleanup. 

    2. Senior service – We offer clients over 65 years of age a three-hour service for a reduced rate of $90.00, a 25% savings.

    If you require additional time, you can book the same chef back-to-back if their availability allows.

    Standard service – This four-hour service for $120.00 includes three and a half hours of food preparation/cooking time and 30 minutes of cleanup. 

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  • Can I adjust a pre-created menu to suit my preferences?

    Yes, you can either “add full menu to order” or “add select recipes to order”.  Find a recipe in a pre-created menu that you don’t care for? You have the ability to remove it.  For example, you’ve chosen an Indian style menu and prefer not to include the Coconut Curry Soup with Lentils recipe, simply unselect it.  You can then replace that recipe with another, providing the length of time is the same or less.

    Within a pre-created menu, you also have the ability to substitute and/or delete a specific ingredient in a recipe.  Just open the recipe, select the desired dropdown menu and change the default ingredient to your preference.  Clicking on the dropdown box will display substitutions available.  You may also 
    delete any ingredients that are not essential.

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  • Can I adjust a recipe to suit my preferences?

    Everyone’s tastes are different, which is why we've made our site as flexible as possible. You are able to make some changes. However, you cannot add ingredients that don’t appear in the recipe.

    Once you have selected a recipe to add to your menu, but prior to it being finalized on your order, a recipe page will popup listing all of its ingredients. On this page you can make a few of adjustments to customize this recipe including:

    • Substituting ingredients – You’re able to substitute ingredients for many of our recipes. For example, would you rather use tofu instead of beef, which is the default ingredient, in your Snow Peas and Ginger Beef? Or, you would prefer molasses instead of sugar (default ingredient) in your Banana Bread? Easy, after adding the recipe to your order, it will appear displaying the ingredients; a dropdown menu will identify substitutable items. Simply select the desired dropdown menu and change the default ingredient, to your preference. NOTE: Substituting ingredients may slightly change the taste.
    • Deleting ingredients – Some of the ingredients in our recipes can be deleted depending on your taste or dietary preferences. For example, if you don’t want coconut in your Tropical Jasmine Rice or don’t care for celery in your Lemon Chicken Soup, remove them. After adding the recipe to your order, it will appear displaying the ingredients; items that you can delete will be identified by a checkbox with a checkmark. Simply uncheck the ingredient(s) you don't want. The checkbox will then be unchecked and a line through the ingredient(s) you have removed. NOTE: You will be unable to delete essential ingredients.
    • Storage & additional instructions – In this comment box, you can leave a note to your chef for that specific recipe, such as “prefer half the amount of salt” or “add extra chili spice”. This is also where you will provide your chef with storage instructions for the dishes that were prepared.
    • Allergy Alerts – At the bottom of this page is an expandable comment box where you are required to leave detailed allergy information for your chef. From your instructions, your chef will ensure the recipe is made without those ingredients. If we’re not able to make your chosen recipes without the ingredients you’re allergic to, you’ll have to choose another dish.

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  • Can I use organic ingredients?

    Yes, because you’re responsible for supplying the ingredients for your recipes and organic food doesn’t have any effects on preparation or cooking times.  In select areas through out the Lower Mainland, you can choose to take advantage of our convenient arrangement with IGA Marketplace and have them provide the organic ingredients.

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  • Client Responsibilities Policy

    Our clients are partners in this process and are required to provide:

    Ingredients

    Ingredients that don’t need to be refrigerated should be in plain view or easily accessible in their kitchen.  The items that need to be kept cold should be left in the fridge.  Ingredients that have been previously frozen should be fully thawed and also available in the fridge, with the exception of frozen vegetables.

    There are two types of recipe ingredient categories:

    • Critical ingredients – These ingredients are critical for the completion of the client’s recipe and cannot be made without them.  For example, missing chicken for Chicken Cacciatore, or flour for cookies.  If a critical ingredient isn’t available, the client’s chef will attempt to contact them and may suggest possible alternatives and/or solutions.  There will be no refunds or credits for recipes that cannot be made because of missing critical ingredients.
    • Non-critical ingredients – These ingredients are not essential for the completion of a client’s recipe.  The omission may only slightly alter the taste of the recipe.  For example, missing red onion for Garlic & Rosemary Pasta Pesto or cinnamon in Carrot-Ginger Bran Muffins.  We will still, however, attempt to contact the client and suggest possible alternatives and/or solutions.  If we cannot reach the client, we will prepare the recipe, minus the missing ingredient(s).  There will be no refunds or credits for recipes adjusted because they are missing non-critical ingredients.

    Equipment

    FreshCooks clients are responsible for providing the standard equipment and kitchenware required to prepare the recipes they’ve ordered. In a situation where the equipment provided is unsafe, faulty, or not fully functional, and impedes the ability of the FreshCooks Chef to prepare the recipes, the chef is not obligated to prepare the client’s selections and the booking may be forfeited.  As this is something beyond the chef’s control, we’re unable to provide a refund or credit for this type of occurrence.

    Depending on a client’s order and their recipe preparation instructions, some of the basics that they will be required to provide are:

    • Stove
    • Oven
    • Microwave
    • Fridge/freezer
    • Pots and fry/sauce pans
    • Cookie sheets and cake pans
    • Storage containers and/or sealable bags
    • Wax/parchment paper and plastic sealing wrap
    • Dish soap and towels

    After a client has finished ordering their selections, a list of equipment required for their order will be listed on their my shopping list page after checkout.  For any recipe selections requiring specialized kitchenware such as a 15-litre stockpot, crème brûlée torch, slow cooker, bundt pan, etc., the client will be responsible for supplying them.  These specialized equipment items will be noted on the recipe details page as well as on the my shopping list page after checkout.

    FreshCooks Chefs are required to bring the following:

    • Knives
    • Cutting boards
    • Measuring cups/spoons
    • Basic kitchenware (e.g. spatulas, mixing spoons, etc.)
    • Meat thermometer
    • Oven thermometer
    • Can opener
    • Hand blender
    • Food processor (chef’s discretion)
    • Non-permanent Sharpie marker (for labeling)

    Kitchen Organization and Cleanliness

    The client’s kitchen must meet a basic standard of cleanliness and tidiness.  The chef’s ability to complete all the recipes in the allotted time cannot be impeded by arriving to a kitchen that does not meet the following conditions:

    • Counter tops/work surfaces clean and uncluttered (except for items required by the chef).
    • No dirty pots, pans, dishes, etc., in the sink or elsewhere in the kitchen.
    • The kitchen floor is clean.

    A FreshCooks Chef is only responsible for leaving the kitchen in the same condition it was in when they arrived.

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • Customize your recipes by adjusting ingredient preferences

    You have the freedom to substitute and/or delete ingredients from many of our recipes for your dietary preferencesOnce you have selected a recipe to add to your menu, but prior to it being finalized on your order, a recipe page will pop up listing all of its ingredients.  On this page you can make a few of adjustments to customize this recipe including:

    • Substitute ingredients – Substitutable ingredients are identified by a dropdown menu, which displays the default ingredient within every recipe.  For example, would you rather use ground turkey instead of ground beef (default ingredient) in your chili?  Or, you would prefer olive oil instead of margarine (default ingredient) in your muffins.  NOTE:  Substituting ingredients may slightly change the taste.
    • Delete ingredients – Many of our recipe ingredients can be deleted depending upon your taste or dietary preferences.  For example, don’t like green peppers on your pizza or in your vegetarian wrap?  Don’t care for celery in your soup?  You’re able to delete any ingredients that aren’t deemed essential to the recipe by unchecking the ingredient prior to adding it to your menu.

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  • Do all FreshCooks recipes take 30-minutes to prepare?

    We have a wide variety of recipes with varying preparation and cooking times.  The number of dishes available in your four-hour booking could be more or could be less depending on your choices.  Your booking automatically includes a 30-minute window for our chefs to leave your kitchen in the same condition as when they arrived.

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  • Do FreshCooks Chefs clean up after they’re done preparing my dishes?

    Absolutely, we figure if you don’t have time to prepare meals, you likely don’t have time to clean up the mess left behind either.  Your booking automatically includes a 30-minute window for our chef to leave your kitchen in the same condition as when they arrived.

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  • Do I need a dishwasher?

    A dishwasher is not required.  Your chef will clean anything they used (pots, pans, etc.) and put it back where it was found.

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  • Do I need a large, fully equipped kitchen?

    No,a large kitchen and elaborate equipment isn’t necessary.  Our chefs bring some of the kitchen utensils and equipment they need to prepare your food and require minimal extra equipment.

    Depending on your order, some of the basics that you will be required to provide are:

    • Pots and fry/sauce pans
    • Cookie sheets and cake pans
    • Storage containers and/or sealable bags
    • Wax/parchment paper and plastic wrap
    • Dish soap and towels

    After you finish ordering your recipes, a list of kitchenware required for your order will be displayed on the my shopping list page after checkout. It will show in detail all of the cooking and bakeware that will be required to complete your order.

    NOTE: For any recipe selections requiring specialized kitchenware such as a 15-litre stockpot, crème brûlée torch, slow cooker, bundt pan, etc., you will be responsible for supplying them.  These specialized equipment items will be noted on the recipe details page as well as on the
    my shopping list page after checkout. Please be sure to read our Client Responsibility Policy.

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  • Do I need to create an account?

    You do not need to create an account while selecting recipes, picking your chef or choosing the date and time for your booking.  You will, however, need to create an account when your order is complete and you’re ready to proceed to checkout.  Additionally, creating a FreshCooks account allows you to:

    • Book a FreshCooks Chef to come to your home and prepare the recipes you have ordered.
    • Save recipe selections that appeal to you to your “RecipeBox”.
    • Save a menu you have created from our wide selection of recipes.
    • Order pre-created menus assembled by our Executive and FreshCooks Chefs.
    • Conveniently book one of your favorite chefs during the ordering process.
    • Subscribe to our newsletter “SavourMore!”
    • Earn discounts on bookings.

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  • Do I need to leave a gratuity for my Chef?

    We do not have a specific policy regarding gratuities. Tips are not expected though.  

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  • Do I need to supply the ingredients for the recipes I’ve chosen?

    After completing the checkout process, you will be directed to a thank-you for your order page, which summarizes all your order details and provides a link to view shopping list. Follow the link and either print off my shopping list or email it to whomever.  Additionally, after checking out, we will email you an order confirmation that includes this list too.

    You can view your shopping list(s) anytime afterwards by logging into your account and going to my account > my orders > upcoming orders.

    If you didn’t supply all of the ingredients on your grocery shopping list, your chef will follow the conditions as set out in of our Client Responsibilities Policy.

    However, it doesn’t have to be you who does the shopping.  For your convenience, in some areas of the Lower Mainland you can send the list to our dedicated supplier, IGA Marketplace, and they will deliver all of the necessary ingredients for your dishes right to your door. 

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  • Do you have any recipes that are diabetic-friendly?

    Yes, we have a wide variety of recipes that are diabetic-friendly.  We make it easy to find our diabetic-friendly dishes by providing a separate category under “Lifestyle” on our recipes page.

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  • Do you have different options for Seniors?

    We recognize that Seniors may not require as many recipes in their menu.  Therefore, we offer them the same great service and recipe collection, but with a three-hour service for only $90.00, a savings of 25%.  You can choose this option from the my order panel on the right side of the web page.

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  • Does FreshCooks cater parties?

    We don’t cater in a traditional sense where the food is prepared off-site.  We believe in preparing your recipes on-site, in your kitchen, because we feel there are some significant benefits to this.  Not only are you able to you ensure the quality of the ingredients used and freshness of the food prepared, you can also ensure the cleanliness of the preparation environment.  Why cater, when you can have a chef preparing your menu of fresh appetizers, vegetable trays, fruit platters, desserts/pastries and more as your guests are arriving?

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  • Does FreshCooks ever offer new client incentives?

    From time to time, FreshCooks may offer new clients a discount off their first booking as an encouragement to try our service.  The terms of this discount may vary and could be offered through a radio promotion, local flyer, or some other means.

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  • Does FreshCooks offer any client incentives?

    Yes, we encourage all of our clients to help their friends, family, neighbors, and colleagues free up valuable time and have quality dishes prepared in their kitchens too by offering them $20.00 off their first booking.  In return, we reward you with a $20.00 coupon code that can be applied to one of your future orders, after the referred client completes their first booking.

    You will receive an email after each referred client uses our service.  You can also view and manage my coupon codes in the my account section when logged in.

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  • Getting started

    The FreshCooks Ordering System is very flexible, allowing you the ability to start an order based on any of the following options:

    1. Selecting recipes to create a menu or choosing a pre-created one.
    2. Picking your FreshCooks Chef.
    3. Choosing the date and time.

    The flow we recommend is creating your own personalized menu or selecting a pre-created menu first, picking your chef and then choosing the date and time. However, you’re free to vary the sequence in any way you prefer.

    1. You create the menu or choose a pre-created one

    Everyone likes options, and our in-home chef service delivers that. Some of you may want seven, four-serving meals. Others may prefer to have a number of recipes prepared to freeze and use at a later date, such as Hungarian Meatball Stew, Chunky Chili Con Carne, Lasagna, Tandoori Chicken, Beef Stroganoff and a few batches of Cranberry/Orange Muffins. You may rather have soups and casseroles or three large meals. You may even want our chef at your party or special occasion to provide fresh dishes while you enjoy time with your guests.

    You simply continue to add recipes until your menu is full. The duration of the menu recalculates itself automatically as recipes are added or removed. There is a progress bar to indicate time remaining and a notification if you have gone over the allotted time.

    “Basically, you choose what you want in your four-hours!”

    2. You pick the FreshCooks Chef

    You may already have a favorite FreshCooks Chef or you might want to choose one that’s been recommended by a friend. Like to try one of our chefs who has piqued your interest with one of our special offers or are you looking for a chef who’s passionate about a certain type of cuisine? You may also enjoy randomly searching through chefs, viewing their profiles before booking one. The choice is yours!

    All of our chefs are talented, passionate foodies who have been meticulously screened through our comprehensive recruiting process. We ONLY select people who have a proven track record of delivering excellent customer service and pride themselves on their rapport with clients as much as their ability to prepare great dishes. We demand reliability, dependability, professionalism and integrity from our chefs. Each of them must meet all of the requirements and qualifications necessary for proper food handling in your jurisdiction. All of our chefs are bondable and self-insured.

    Each of our FreshCooks Chefs provides cooking expertise to clients within their designated geographic areas.


    3. You choose the date and time

    If time is of the essence, you may prefer to jump into the FreshCooks Ordering System based on this priority first. Are you on a tight schedule or do you have some flexibility? Either way, we can accommodate your need to secure your booking time first.

    Our skilled chefs can prepare your recipes in your kitchen whether you’re there or not. If you’ll be away from home when your booking occurs, simply provide our chef with entry instructions during the checkout process.

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  • Home Access Policy

    Our clients are required to ensure their chef has safe, reasonable access to their premises to prepare their menu at the time they’ve booked.  Common ways clients can ensure this access include:

     

    • Client or family member at home to provide entry.
    • Neighbor, parent, friend, to meet outside premises and provide entry.
    • Provide their chef the location of a hidden key.
    • Provide a key to their regular chef.
    • Provide their chef with entry code for their garage or front door.

     

    If our chef is not able to gain access at the agreed upon date and time, the chef will attempt to contact the client at the phone number(s) provided in their contact information.  If we’re unable to reach the client, our chef will wait for one hour after the confirmed booking time and will then leave.  Appointments that start late, still complete at the time confirmed when booked, resulting in fewer recipes being prepared.  The chef will determine the amount of recipes that can still be prepared in the remaining time, with input from the client’s choices.  There is no refund or credits for instances where chefs are unable to access the client’s home.

     

    Once the chef has finished their booking, they will leave the client’s home, securing it as per the instructions that were provided in the checkout process.

     

    For our clients’ comfort and security, all of our chefs are bondable and self-insured and go through a meticulous screening process prior to being hired.  As part of this process, all of our chefs are subject to reference and background checks.

     

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • How can I become a FreshCooks Chef?

    To become a FreshCooks Chef, you have to be passionate and skilled at preparing a variety of different types of recipes in different kitchen environments.  You must also provide exceptional customer service and have strong, multi-tasking abilities.  Being a dependable self-starter who is welcoming of new challenges is also essential.

    If this type of opportunity excites you or someone you may know, then we welcome you or them to learn more about becoming a FreshCooksChef.  Click here to learn more.

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  • How can I earn incentives?

    Every client is assigned a unique referral code once they have created an account.  This can be accessed on the earn discounts page in the my account section when logged in.  Simply share your referral code using one of the tools we’ve provided, making it as easy as possible for you to spread the word and earn discounts:

    • Email – Send a link to friends, family, neighbors, and colleagues.

    • Facebook – Click on the Facebook icon to post a link to your account.

    • Twitter – Click on theTwitter icon to post a link to your account.

    • Google+ – Click on the Google+ icon to post a link to your account.

    • Print coupon – Click on the print button to produce individual coupons to handout.

    • Share it – For those of you that are tech-savvy, we’ve provided a link for you to post on a blog or other forms of social media.  First-time clients who follow your link to create their first order will automatically receive $20.00 off their first order.

    • Other – Provide your referral code to anyone by any number of other methods (e.g. write your unique referral code on the back of a business card or napkin, by text or by phone call, etc.).

    Also, each time your chef completes a booking with you, they’ll leave behind a printed first-time Client Referral Coupon for you to pass along.  This coupon will automatically have your unique client referral code on it.

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  • How do I pay for the service?

    After you’ve finished creating your menu, picked a chef and chosen the date and time you’d like the booking, you’ll be prompted for payment.  If you don’t have a FreshCooks account or aren’t logged in, you will need to either create an account or login to your existing one.  You will then be guided through our checkout process:

    Step1: Review Order – This step requires you to confirm or edit the following:

    • My Chef – You can choose a different chef or change your booking date and/or time if you prefer.
    • My Food – Lists all the recipes you’ve selected and quantities ordered. It displays the details of each recipe, including the ingredients.  Also, it will show which ingredients you have chosen to substitute or delete, if any.  You can also view the storage instructions, any additional instructions and allergy notes that you may have left for your chef.
    • Coupon Code – At the bottom of this page, you would enter any coupon code you have earned or have been given in the discount code box before proceeding to Step 2.
    Step 2: Confirm Address – You’ll be asked to confirm personal information, any special location information (e.g. basement suite, buzzer number, etc.) and to let us know whether you’ll be home or not.  If you will not be at home, you will be prompted to provide entrance instructions on how you’d like your chef to gain entry.  This would be a great spot to let your chef know if there are any parking restrictions, if you have pets, etc.

    Step 3: Payment Page
    – On our secure site, you will need to provide us with your credit card information.  If you have gift card(s), enter that information here too.  Also, you’re required to confirm you’ve informed us of your allergy information and agree to our terms and conditions.  After payment, you’ll receive your order number and details, which includes a link to your grocery shopping list.


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  • How do I redeem a coupon code that I’ve earned?

    Each time someone you referred makes an order and completes a booking, you’ll earn a $20.00 discount on one of your future bookings.  This discount shows up as a coupon code earned in your FreshCooks account and can be used if you:

    1. Go to the my coupon codes page in the my account section.

    2. Copy and paste one of the codes that you would like to apply to a booking during Step 1 of the checkout process.

    NOTE: We are only able to accept one coupon code per booking.

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  • How do I start my FreshCooks booking?

    The FreshCooks Ordering System is designed to be very flexible, allowing you the ability to start an order based on any of the following options:

    1. Selecting recipes to create a menu or choose a pre-created one.

    2. Picking your chef.

    3. Choosing the date and time.

    The flow we recommend is creating a menu or selecting a pre-created one first, picking your chef and then choosing the date and time.  However, you’re free to vary the sequence in anyway you prefer.

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  • How do I use the Shopping List function?

    After completing the checkout process, you will be directed to a thank-you for your order page, which summarizes all your order details and provides a link to view shopping list.  Follow the link and either print off my shopping list or email it to whomever.  After checking out, we will email you an order confirmation that includes this list too.

    You can view your shopping list(s) anytime afterwards by logging into your account and going to my account > my orders > up coming orders.

    If you didn’t supply all of the ingredients on your grocery shopping list, your chef will follow the conditions as set out in our Client Responsibilities Policy.  However, it doesn’t have to be you who does the shopping.  For your convenience, in some areas of the Lower Mainland you can send the list to our dedicated supplier, IGA Marketplace, and they will deliver all of the necessary ingredients for your dishes right to your door. 

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  • How does a FreshCooks Chef get access to my home?

    We recognize that everyone’s situation will be different.  This is why it’s important for you to provide detailed entrance instructions that you will be prompted for during the check out process.  Common methods include:

    • You’re at home – If it’s your day off, that’s easy.  In some cases, clients come home on a break from work to let their chef in.

    • Someone else can let our chef into your home – This could be a parent, friend, neighbor, sibling, uncle, etc.

    • Leave a key with a neighbor – The neighbor’s address and phone number would need to be included in your entrance instructions.

    • Key in a hidden location – Describe the location so our chef can find it.

    • Provide a key to your regular chef – Regular users may prefer this option.

    • Provide the entry code for your garage or front door to your chef – Some clients set up a one-time code for this purpose.

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  • How far in advance may I book my FreshCooks Chef?

    You can book from as little as 12 hours, and up to 90 days in advance, as some chefs schedule themselves that far ahead.  We encourage clients to plan as far in advance as possible to ensure they get the best selection of dates, times and favorite chefs.

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  • How is my food stored once the chef has finished preparing my order?

    During the ordering process, each time you add a recipe to your menu, the recipe will appear displaying all of the ingredients.  At the bottom of this page is a comment box where you can specify how you would like your food stored.  If storage containers or sealable bags are your preferred storage method, you need to have enough of them on hand to hold all of your dishes.  You may prefer to have certain dishes left on the counter or stove for you to decide how to portion them out when you get home.  Examples include: seal in a Tupperware container and put into fridge, leave in a glass baking dish covered with plastic wrap on the counter, or divide in half and put each portion in freezer lock bags and place in the freezer.  Basically, we’ll follow your instructions.  If storage instructions arenot left, your chef will improvise and do their best.

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  • How long can my menu be?

    With the exception of our three-hour Senior’s service, all our menus are designed to be four-hours.  The number of recipes that can be added to your menu depends upon your selections, each of which is assigned a time allotment.  A completed menu adds up to four-hours, which includes 30-minutes of cleanup.

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  • How long will my food keep after my FreshCooks Chef has prepared it?

    There is no way to guarantee the length of time each dish will stay fresh as it depends on a number of factors including:

    • Quality of storage containers – If you have good quality glass storage containers with tight snap-top seals, your food will last longer.
    • Refridgerator temperature – A colder fridge temperature will keep food fresher for a longer period of time.
    • Ingredients used – The type and freshness of ingredients used can vary widely and will determine how long your food will last.
    Many of our clients use a one-week rule, disposing of prepared food in the fridge after this time.  To maintain optimal freshness and quality, two to three months in the freezer is average.

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  • How many servings does each recipe provide?

    The number of servings will depend on the recipe you choose.  For example, baked goods like cookies or cakes don’t typically have a standard number of servings.  Those of you looking for a chocolate fix may find that one batch of cookies is only one serving!

    The majority of our recipes provide approximately four servings.  In cases like soups, casseroles, chili, etc. the number of servings may be larger.  However, there are options available to increase the number of servings.  If you would like more than one order of the same recipe, you can do that.  After you choose add to order for your selected recipe, simply adjust the number of orders/serving size of this recipe.  Once you have made this adjustment, add it to your menu.  Because of efficiencies in preparing this recipe, increasing the number of servings may not necessarily double your preparation and/or cook time.  For example, one order of “Beef Stroganoff“ is four servings and is allotted 30 minutes.  However, two orders, which is eight servings only requires an additional fifteen minutes, totaling 45 minutes.  NOTE: You will need to have pots and storage containers large enough to accommodate this adjusted number of servings.

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  • I have food allergies and need to avoid certain foods. Can you accommodate my needs?

    Yes, we have a variety of recipes for you to choose from so you may avoid ingredients that you are allergic to. You can also delete ingredients in many recipes if they are not deemed essential to its composition.  During the ordering and checkout process, you will have several opportunities to advise us what foods you are allergic to.

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  • I want to get started. How do I create a menu to order?

    We appreciate flexibility as much as you do, so we’ve designed our FreshCooks Ordering System to allow you to select recipes to order in a variety of ways.  The options are as follows:

    1. Create your own menu from scratch – Browse through our recipe categories and choose from among our extensive selections. Each recipe may have ratings and comments left by our clients that you might find useful. When you come across a recipe that you think you may enjoy, simply add to order and continue building your menu until it’s complete.  The duration of the menu recalculates itself automatically as recipes are added or removed.  There is a progress bar to indicate time remaining and a notification if you have gone over the allotted time.
    2. Select from previously used menus – Login to your account, select my menus from the my account dropdown and select one of your favorite menus to reorder.  If you haven’t added one of your menus from a previous order as a favorite, you can still access it in the my orders page from the my account drop down menu and reorder from there.  NOTE: You have the ability to edit previously used menus and then “save as” a new menu.
    3. Selecting a FreshCooks pre-created menu – Save time with this quick, easy-to-choose option that takes advantage of the thoughtfully prepared menus that our Executive Chef has crafted.  Our FreshCooks Chefs have also created a variety of delicious menus found on their Home Pages for your enjoyment.

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  • I’m a little confused about how this all works. Can you tell me more?

    Our FreshCooks concept is revolutionary but quite simple. We've designed our website to be very flexible, allowing you the ability to create a booking based on three options:

    • Food
    • Chef
    • Time

    To learn more details on how the ordering process works, please visit how it works.

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  • I’m having a large dinner party and require more than one chef. Is this possible?

    Yes,if your kitchen can accommodate two or more professional chefs, then please contact us to make arrangements.

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  • I’ve made a booking. What do I need to do now?

    You will receive an email a few days prior to your booking confirming and reminding you of the date and time. This is where you’ll have further opportunity to:

    • Double check your entrance and exit instructions – Ensure you’ve made the necessary arrangements as per the instructions you left at checkout.

    • Have required kitchenware available – At checkout you will receive a list of kitchenware required for your booking.  Please ensure all this kitchenware is clean, operational, and easily accessible.  We recommended that all required kitchenware be pulled out of your drawers and cabinets and in plain view in your kitchen, on your counter or table, so that your chef can devote 100% of their time to cooking your recipes.  Your chef will clean anything they used (pots, pans, etc.) and put it back where they found it.

    • Ensure all equipment is functioning safely and properly – Appliances such as your fridge, stove, oven and microwave need to be clean and work properly to ensure the safety of our chefs and the quality of the food they prepare.

    • Have the ingredients accessible – Ingredients that don’t need to be refrigerated should be in plain view or easily accessible in your kitchen.  The items that need to be kept cold should be left in the fridge.  Ingredients that have been previously frozen should be fully thawed and also available in the fridge, with the exception of frozen vegetables.

    • Provide enough storage containers and/or sealable bags for your dishes – If storage containers or sealable bags are your preferred storage method, you need to have enough of them on hand to hold all of your food.  You may prefer to have certain dishes left on the counter or stove for you to decide how to portion them out when you get home.  Examples include: 
      • Seal in a Tupperware container and put into fridge.
      • Leave in a glass baking dish covered with plastic wrap on the counter.
      • Divide in half and put each portion in freezer lock bags and place in the freezer.
           Basically, we’ll follow your instructions.

    • Kitchen Organization and Cleanliness – Your kitchen must meet a basic standard of cleanliness and tidiness. The chef’s ability to complete all the recipes in the allotted time depends on it.  Please ensure the following:
      • Countertops/work surfaces clean and uncluttered (except for items required by the chef).
      • No dirty pots, pans, dishes, etc., in the sink or else where in the kitchen
      • The Kitchen floor is clean.

    NOTE: A FreshCooks Chef is only responsible for leaving the kitchen in the same condition it was in when they arrived.


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  • If I have pets, are there any precautions I need to take?

    If you have an aggressive pet, we ask that, for obvious reasons, it be safely out of way of our chef from when they arrive until they leave. If you will not be home when the chef arrives and your pet has a tendency to try to escape when the exterior door opens, for the protection of your pet we ask that it be kept secured away from the entrance. The chef would hate to be responsible for a pet escaping and not being able to retrieve it.

    A great way to let your chef know is during Step 2 of the checkout process. This is where you’ll be asked to confirm personal information, any special location information (e.g. basement suite, use buzzer number, etc.) and to let us know whether you’ll be home or not. If you will not be at home, you will be prompted to provide entrance instructions on how you’d like your chef to gain entry. This would be a great spot to let your chef know if there are any parking restrictions, if you have pets, etc.

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  • Power Outage/Unforeseen Event Policy

    In the event of a power outage or some other unforeseen event (e.g. excessive snowfall, ice storm, severe winds, earthquake, road closures, etc.) that unduly impedes the ability of the FreshCooks Chef to prepare the recipes, the chef is not obligated to start or finish preparing the client’s menu.  Depending on the nature and duration of the interruption, FreshCooks will coordinate with you to reschedule the appointment or provide a credit or refund, if applicable, at the discretion of FreshCooks.  The value of any credit or refund will depend on the amount of work completed prior to the disruption.

     

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • Refund Policy

    Our primary focus is client satisfaction and it is the foundation on which we operate.  This is why our chefs are meticulously screened prior to being accepted and well trained in all appropriate food handling and safety practices required in their region.

     

    We understand that occasionally something may happen that could leave a client unhappy with the service they’ve received.

     

    In cases where a client has a complaint about one of their dishes or any other aspect of their FreshCooks experience, we ask that they follow these steps:

     

    • Step 1: Contact FreshCooks Chef directly – The chef’s contact information is available on the top of the Order Summary Report left behind at each booking. The chef with whom the client booked is responsible for all aspects of their order, and in the best position to resolve their concern.  We ask that they do whatever is necessary to reasonably respond and fix the issue.

     

    • Step 2: Contact our Executive Chef – If a client is not satisfied after contacting their chef, we prefer they contact our Executive Chef by logging into their account and Contact Us Regarding Your Order on the Contact Us page.  The regional Executive Chef in their city will respond to their concerns as quickly as possible.

     

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • Rescheduling and Cancellation Policy

    Occasionally, due to unforeseen circumstances, either a client or FreshCooks Chef is unable to make a previously booked appointment work.  We understand that and have developed a reasonable policy for rescheduling and cancellations.

    If rescheduling or cancelling, clients must contact FreshCooks directly by logging into their account and choosing the Contact Us Regarding Your Order option on the Contact Us page.  They select Upcoming Order and then the order they would either like to reschedule or cancel.  FreshCooks will respond to the clients email as quickly as possible.

    Their chef is not able to assist them in rescheduling or cancelling an order.

    The specific policies for each scenario are as follows:

    • Rescheduling by client – more than 24 hours before booking
      If a client needs to reschedule their appointment to a different date, time or chef, with more than 24 hours notice from their start time, FreshCooks will do their best to accommodate the client’s request.  If this request cannot be fulfilled the client may cancel the booking and receive a credit or full refund.
    • Rescheduling by client – less than 24 hours before booking
      Rescheduling requests with less than 24 hours notice from their start time cannot be accommodated unless the chef that was booked is available at an alternate time that day.  In cases where this is not an option, FreshCooks is unable to provide a credit or refund for their booking.

    • Cancellation by client – more than 24 hours before booking
      If a client cancels with more than 24 hours notice before their appointment start time, they may reschedule their booking, have a credit applied to their account or receive a full refund for their booking.
    • Cancellation by client – less than 24 hours before booking
      In cases where a client cancels less than 24 hours before their appointment start time, FreshCooks is unable to provide a credit or refund for their booking.
    • Emergency rescheduling by FreshCooks
      Emergencies are an unfortunate part of life and in the event that a chef is unable to make it to a client’s appointment at the scheduled date and time, FreshCooks will notify the client as soon as possible and offer the solutions below.  If our attempts to contact the client are unsuccessful, we will cancel their booking and issue a full refund as opposed to having a chef they weren’t expecting, show up.
      • On-call chef – FreshCooks may have a chef in the client’s area that is available to take over the booking.  If so, the chef will receive all of the order information and proceed to the appointment.  There would be no interruption to the client’s service using our on-call chef.
      • Reschedule – FreshCooks will do its best to reschedule the same chef if possible later that day or possibly the next.  If not, alternate chefs would be recommended.
      • Cancel the appointment – If having an on-call chef or rescheduling is not an option, then the client may cancel the booking and receive either a credit or a full refund.
    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • Storage/additional instructions and allergy alerts

    On the recipe page, which displays all of its ingredients, there are also two comment boxes.  The first one is for instructions on how you would like your chef to put away your food and any additional comments/instructions you may have for your chef.  We recommend containers or sealable bags as a preferred storage method.  You will need to have enough of them on hand to hold all of your prepared food.  You can also add comments here if you wish.  For example, let us know if you need to reduce the amount of salt or like your food on the spicy side.  NOTE:  We are unable to add ingredients not in the recipe.

    At the bottom of this page is the second comment box, which is expandable.  Simply open it and leave detailed allergy information for your chef.

    From your instructions, your chef will ensure the recipe is made without those ingredients. If we’re not able to make your chosen recipes without the ingredients you’re allergic to, you’ll have to choose another dish.

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  • The Basics

    Our use of key terms – It’s important to understand the way in which we use the terms recipes, dishes, meals and menus throughout our site. It’s really quite simple!

    • A recipe is a written list of ingredients, which is used to prepare a dish. You will be ordering recipes and your chef will be creating dishes.
    • A dish is a completed recipe.
    • A meal is a one-time event (breakfast, lunch or dinner), which consists of one or more dishes.
    • Our use of the term menu is not one of a traditional sense. At a restaurant, you order a meal from the menu and you’re done. With our service, you choose from a number of recipes to create your own personalized menu consisting of your selections (recipes). Technically, it’s the sum total of all of the recipes that you have ordered your chef to make during your booking. That could be one meal (multiple dishes) for a special occasion or a week’s worth of meals. It could even be several dishes that freeze well and last for weeks. This is a great option for people who enjoy cooking, but not on short notice.

    “While browsing through recipes, you are able to add/order the ones that
    appeal to you, creating a menu”

    Create your own menu – We’re pleased to offer you the unique ability to create an unlimited variety of menus from scratch. Browse through our wide selection of recipe categories, narrowing your preference to a recipe that appeals to you, then add it to your menu. Continue to choose and add recipes until you’ve completed a full menu. The duration of the menu recalculates itself automatically as recipes are added or removed. There is a progress bar to indicate time remaining and a notification if you have gone over the allotted time. All bookings automatically include a 30-minute window for our chefs to leave your kitchen in the same condition as when they arrived. During your menu building process, at any time, you can save an uncompleted menu to my favorite menus to access and complete at a later date.

    Choose a pre-created menu – We recognize that you’re pressed for time and may prefer to choose from our existing menus rather than picking and choosing individual recipes, creating your own. For your convenience, we’ve created a variety of thoughtfully crafted menus for you to select from. Our existing menus come from an exciting variety of sources including:

    • Executive Chef – Choose from the extensive menus crafted by our Executive Chef, who has built his outstanding reputation in the industry by his ability to think creatively and match cuisine with the tastes of clients.
    • By cuisine type – From Asian to Western and numerous ethnic backgrounds in between, we can satisfy your taste buds’ travel interests, all from the comfort of your own kitchen.
    • Additional menus – Our FreshCooks Chefs have created a wealth of delicious pre-created menus found on their home pages.

    NOTE: You can delete a recipe from a pre-created menu or substitute and/or delete a specific ingredient within a recipe.

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  • What are the benefits of using FreshCooks?

    We believe in preparing your dishes on site, in your kitchen, because we feel there are significant benefits, such as:

    • Unmatched convenience – Our friendly, talented chefs make fresh and delicious dishes for you in your own kitchen, at a time that works for you. We leave you one less “I have to” in your day and the time and energy to do more important things.
    • Freshness and quality – You are responsible for purchasing all of the ingredients required for your dishes, thereby controlling the freshness and quality of what goes into them. As an added convenience, we also offer you the opportunity to have your ingredients delivered from our preferred grocer, if available in your area.
    • Mouth-watering selection – Our Executive Chef manages and offers you an extensive collection of tasty recipes for your enjoyment. You have the freedom of customizing many of our recipes depending on your tastes and dietary preferences or choosing from our many lifestyle recipes. Also, we invite you to contribute your family favorite recipes to our web site for others to enjoy.
    • More flexibility – You create the menu or choose from a pre-created one. Then you pick the chef and select the date and time. All of this and more are yours to decide, using our FreshCooks Ordering System.
    • Food Safety – Our chefs are trained in and practice the highest standards of food safety and handling.
    • Many ways to use our service – We understand that people have different reasons for wanting to use the services of our chefs. Whether you are having a dinner party for twelve, an intimate dinner for two or just a number of family meals freshly prepared in your home, we are able to accommodate your needs.
    • Seniors Service – We recognize that Seniors may have different requirements based on lifestyle and might not require as large a menu. This is why we offer clients over 65 years of age a three-hour service for a reduced rate of $90.00 per booking, a savings of 25%.

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  • What do the FreshCooks Chefs bring with them?

    Our chefs come well prepared in all ways.  Along with their great attitude, skill and passion for cooking, they bring along a professional tool kit that includes:

    • Knives
    • Cutting boards
    • Measuring cups/spoons
    • Basic kitchenware (spatulas,etc.)
    • Meat thermometer
    • Oven thermometer
    • Can opener
    • Hand blender
    • Food processor (chef’s discretion)
    • Non-permanent Sharpie marker (for labeling)

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  • What happens after I have completed checking out?

    Once you have paid for the service, you will be directed to a thank-you for your order page, which summarizes all of your order details and provides a link to view shopping list.  Follow the link and either print off my shopping list or email it to whomever.  After checking out, we will email you an order confirmation that includes this list too.  

    You can view your shopping list any time afterwards by logging in to your account and going to my account > my orders > my upcoming orders.

    You do not need to create an account while selecting recipes, picking your chef or choosing the date and time for your booking.  You will however need to create an account when your order is complete and you’re ready to proceed to checkout.  Additionally, creating a FreshCooks account allows you to:

    • Book a FreshCooks Chef to come to your home and prepare the recipes you have ordered.
    • Save recipe selections that appeal to you to your “Recipe Box”.
    • Save a menu you have created from our wide selection of recipes.
    • Order pre-created menus assembled by our Executive and FreshCooks Chefs.
    • Conveniently book one of your favorite chefs during the ordering process.
    • Subscribe to our newsletter “Savour More!”
    • Earn discounts on bookings.

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  • What happens after my FreshCooks Chef visit?

    Shortly after your booking, you will receive an email linking you to a rate my experience page.  We invite you to share your thoughts on your dishes, your chef and any general feedback you might have.

    You can rate your experience anytime afterwards by logging into your account and going to my account > my orders > past orders.

    All ratings are posted automatically.  Comments are reviewed by FreshCooks and discussed with our chefs to ensure on going client satisfaction and to implement feedback whenever and wherever possible.

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  • What happens if I need to make changes, reschedule or cancel after I’ve made a booking?

    We understand life requires a little flexibility at times. That's why we have designed reasonable policies for changes, rescheduling and cancelling orders. Please be aware that your chef is NOT able to reschedule or cancel your order.  Our policies are as follows:

    • Changes to menu, recipes, allergies or entrance/exit instructions – You must notify your chef directly via email or phone a minimum of 24 hours prior to booking start time.  Your chefs contact information is located on your order confirmation.
    • Reschedule booking – FreshCooks must be notified directly by logging into your account and choosing the Contact Us Regarding Your Order option on the Contact Us page.  Select Upcoming Order and then the order you would like to reschedule.  We will respond to your email as quickly as possible.
    • Cancel booking – FreshCooks must be notified directly by logging into your account and choosing the Contact Us Regarding Your Order option on the Contact Us page. Select Upcoming Order and then the order you would like to cancel.  We will respond to your email as quickly as possible.

    NOTE: We are not able to accommodate schedule change requests or provide refunds for bookings cancelled with less than 24 hours notice prior to the booking start time.


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  • What happens if I’m not satisfied or have an immediate concern after my FreshCooks Chef’s visit?

    Our primary focus is client satisfaction and it’s the foundation on which we operate, so we pride ourselves on being accessible and responsive to your concerns.

    Incases where you have concerns that you feel require immediate attention, for example, a dish not prepared satisfactorily or you feel your kitchen wasn’t left as it was found, we ask that you follow these steps:

    • Step 1: Contact FreshCooks Chef directly – Your chef’s contact information is available on the top of the Order Summary Report left behind at your booking.  The chef with whom you booked is responsible for all aspects of your order, and in the best position to resolve your concern.  We ask that they do whatever is necessary to reasonably respond and fix the issue.

    • Step 2: Contact our Executive Chef – If you’re not satisfied after contacting your chef, we prefer that you reach out to our Executive Chef directly by logging into your account and Contact Us Regarding Your Order on the Contact Us page.  Our Executive Chef will respond to your concerns as quickly as possible.

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  • What happens if I’ve forgotten to supply an ingredient for one of my dishes?

    That will depend on the ingredient you’ve forgotten.  Recipe ingredients are categorized two ways:

    • Critical ingredients – These ingredients are critical for the completion of your recipe and cannot be made without them.  For example, missing chicken for Chicken Cacciatore or flour for a cake.  If a critical ingredient isn’t available, your chef will attempt to contact you and may suggest possible alternatives and/or solutions.

    • Non-critical ingredients – These ingredients are not essential for the completion of your recipe.  The omission may only slightly alter the taste of the recipe.  For example, missing red onion for Garlic & Rosemary Pasta Pesto or cinnamon in Carrot-Ginger Bran Muffins.  We will still, however, attempt to contact you and suggest possible alternatives and/or solutions.

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  • What happens if my chef finishes a booking early?

    All of our recipes are tested and calculated to be completed in the time allotted by the Executive Chef at a reasonable pace. However, an experienced, efficient chef with superior multi-tasking ability may be able to finish your booking in less time. In these instances, they are not obligated to stay once they have completed all the food preparation, storage and cleanup.

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  • What happens if my FreshCooks Chef finishes a booking early?

    All of our recipes are tested and calculated to be completed in the time allotted by our Corporate Executive Chef at a reasonable pace.  However, an experienced, efficient chef with superior multi-tasking ability may be able to finish your booking in less time.  In these instances, they are not obligated to stay once they have completed all of your food preparation, storage and cleanup.

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  • What happens if my FreshCooks Chef is not able to make it to my appointment at the agreed upon time?

    Emergencies are an unfortunate part of life and in the event that your chef is unable to make it to your booking at your scheduled appointment time, FreshCooks will notify you as soon as possible and offer the following solutions:

    • On-call chef – We may have a chef available in your area that is able to take over the booking.  If so, the chef will receive all of the order information and proceed to your appointment.  There would be no interruption to your service by using our on-call chef.

    • Reschedule – FreshCooks will do its best to reschedule the same chef, if possible, later that day or possibly the next.  If not, alternate chefs would be recommended.

    • Cancel the appointment – If having an on-call chef or rescheduling is not an option, then you may cancel the booking and either receive a credit or a full refund.

    NOTE: If our attempts to contact you are unsuccessful, we will cancel your booking and issue a full refund as opposed to having a chef you weren’t expecting, showup.

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  • What is "oven time" and why is it tracked?

    Each regular, four-hour service has a limit of 3.5 hours allotted as the maximum time your oven can be utilized to cook your selections.  We track it because the prep time may be a lot shorter than the oven time, resulting in a booking that could potentially exceed your four-hour service.

    An example would be a recipe that has a 15-minute prep time and is in the oven for 1.5 hours.  If you ordered three of that selection you would exceed the 3.5 hour limit, even though there has only been 45 minutes of prep time, which is what we use in our four-hour total time calculation.

    Using the example above if you tried to order more than two of that recipe, you would receive a message that your oven time limit has been exceeded and you would not be able to checkout until you readjusted your menu. You would need to reduce the number to two, still allowing 30-minutes to use, if required for another selection.

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  • What is a menu and how do I create one?

    Our use of the term menu is not one of a traditional sense.  At a restaurant, you order a meal from the menu and you’re done.  With our service, you choose a number of recipes to create your own personalized menu consisting of your selections (recipes).  Technically, it’s the sum total of all of the recipes that you have ordered your chef to make during your booking.  That could be one meal for a special occasion or a week’s worth of meals.  It could even be several dishes that freeze well and last for weeks.  This is a great option for people who enjoy cooking, but not on short notice.

    “While browsing through recipes, you are able to add/order the ones that appeal to you, creating a menu”

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  • What is the difference between a recipe, a dish, and a meal?

    A recipe is a written list of ingredients, which is used to prepare a dish.  You will be ordering recipes and your chef will be creating dishes.  

    A dish is a completed recipe and a meal is a one-time event (breakfast, lunch or dinner), which consists of one or more dishes.

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  • What kind of selections do you have for people with special dietary preferences?

    We have an extensive selection of recipes, including ones for those of you who have dietary preferences such as vegetarian, nut-free, dairy-free, diabetic friendly, low-carb, etc.  We make it easy to find many of these dishes by providing a separate category under “Lifestyle” on our recipes page.  Additionally, each of these recipes will have an icon attached to denote its characteristic.

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  • What kinds of service does FreshCooks offer?

    To help accommodate a range of clients, we offer two lengths of service. Our service types are:

    1. Standard service – This four-hour service for $120.00 includes three and a half hours of food preparation/cooking time and 30 minutes of cleanup.

    2. Senior service – We recognize that Seniors may have different requirements based on lifestyle and might not require as large a menu. This is why we offer clients over 65 years of age a three-hour service for a reduced rate of $90.00, a 25% savings.

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  • What types of recipes are available and how do I search for them?

    We have divided our collection of recipes into numerous categories ranging from “World Cuisine” to“ Lifestyle” and everything in between.  You can also search by “keyword” or by “recipe time” for further convenience.  To view the types of recipes available, we encourage you to visit our recipes page.

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  • What’s the advantage to creating my own menu or selecting a pre-created one?

    Very little, each is an excellent option.  Menus you’ve created include your personal preferences of recipes, whereas the menus crafted by our Executive Chef and our FreshCooks Chefs offer you the convenience of a pre-created menu reflecting their specialties and suggestions.  Using these menus is quick and easy and can inspire you to try new types of dishes, which you might not normally consider. 

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  • What’s the best way to get my food ready to serve?

    Our chefs will leave an order summary behind after the completion of your booking.  Included in this summary are reheating instructions for dishes that require them.  Feel free to use your discretion and best judgment as well.  NOTE: These are recommended guidelines only, based on our Corporate Executive Chefs expertise.

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  • When does FreshCooks offer chef bookings?

    FreshCooks is a seven-day a week service, offering clients the opportunity to book a four-hour standard service or a three-hour Seniors’ service starting between 7 a.m. and 7 p.m. (ending no later than 11 p.m.). We require chefs to have a minimum one-hour buffer between bookings to ensure second bookings begin promptly. 

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  • When will FreshCooks be available in my community?

    We are growing and expanding into a number of locations across North America.  If we don’t currently provide service in your area, please contact us and we’ll do our best to give you an estimate on when you can expect us. Thank-you very much for your interest and we hope to be of assistance soon.  We’re looking forward to making your life easier as soon as possible!

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  • Who are your chefs?

    Our chefs are talented, passionate foodies who have been meticulously screened through our comprehensive recruiting process.  We ONLY select people who have a proven track record of delivering excellent customer service and pride themselves on their rapport with clients as much as their ability to prepare great dishes.  We demand reliability, dependability, professionalism and integrity from our chefs.  Each of them must meet all of the requirements and qualifications necessary for proper food handling in your jurisdiction.  All of our chefs are bondable and self-insured.

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  • Working Conditions Policy

    FreshCooks clients are responsible for providing an environment for the FreshCooks Chef that is:

     

    • Free of all harassment such as race, religion or gender.
    • Safe, without threats such as exposed wires, or other workplace safety hazards.
    • Environmentally comfortable, with appropriate heating/cooling.
    • Unthreatened and free from aggressive pets.

     

    In the event that one of the working conditions is not met and the chef in anyway feels uncomfortable, they must inform the client of this situation and give them a chance to correct it.  If the situation is still uncomfortable or unsafe, the chef may leave and there will be no refund issued to the client.  Further bookings will not be accepted until the concern(s) have been addressed.

     

     

    NOTE: If there is anything that is not clear, please contact FreshCooks

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  • You supply food and some equipment

    You are responsible for providing all of the ingredients required to prepare your recipes.  Because you choose the recipes and all of the ingredients in them, you know exactly what is in your dishes and are in complete control over the freshness and quality of the ingredients that they will consist of.  As an added convenience, we also offer you the opportunity to have your ingredients delivered from our preferred grocer, if available in your area. 

    Each recipe specifies what kitchenware you are responsible for providing.  Depending upon the dishes you’ve chosen, some of the basics you will be required to provide are:

    • Pots and fry/sauce pans
    • Cookie sheets and cake pans
    • Storage containers and/or sealable bags
    • Wax/parchment paper and plastic sealing wrap

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